INAGROPrivacy policy
This policy explains how TRG Limited, a company registered in England and Wales (company number [company number]), whose registered office is at [registered office address] (“we”) uses personal data when you visit our website or use INAGRO as a business customer or a member of a customer’s staff. We are the controller of this data.
If you are a client of a business that uses INAGRO (for example you booked a job or received a text), that business decides how your data is used and is responsible for it; we process it on their behalf. Please contact that business directly, or contact us and we’ll pass your request on.
What we collect
| Data | Why | Lawful basis |
|---|---|---|
| Name, email, phone, business name and password (stored securely hashed) for account holders and staff | To create and run your account and let people sign in | Contract |
| Plan, billing history and the last four digits and brand of your card (the full card number is held only by our payment provider) | To take payment and keep financial records | Contract; legal obligation (tax records) |
| Records of what was done in the account (activity log) | Security, troubleshooting and showing you what the system did | Legitimate interests |
| Messages you send us for support | To help you | Contract; legitimate interests |
| Basic technical data such as IP address, used for security and rate limiting | To keep the service secure | Legitimate interests |
We don’t use advertising cookies or tracking. The app stores a sign-in token in your browser so you stay signed in; this is strictly necessary for the service.
Who we share it with
Only service providers who help us run INAGRO, under contracts that protect your data: hosting and database providers, payment providers, text message and WhatsApp providers, email providers and AI model providers (for the AI receptionist). We don’t sell personal data. We may disclose data if the law requires it.
International transfers
Some providers may process data outside the UK. Where they do, we use safeguards recognised under UK data protection law, such as the UK International Data Transfer Agreement or addendum, or adequacy regulations.
How long we keep it
Account data is kept while your account is open. When a business deletes its account, its data is deleted straight away, except for our invoices to that business, which we keep for six years for tax purposes. Copies in backups are removed as those backups are replaced in the normal backup cycle.
Your rights
You can ask to access, correct or delete your personal data, to restrict or object to how we use it, and to receive it in a portable format. Business owners can download all their account data from the Billing page. To make a request, email [email protected]. You can also complain to the Information Commissioner’s Office (ico.org.uk), though we’d appreciate the chance to help first.
Security
Each business’s data is kept separate at the database level, key-safe and alarm codes are encrypted, passwords are hashed, and every action is logged.
Changes
We’ll post any changes here and, if they’re significant, tell account holders by email.